List Accuracy Guarantee
Dunhill International List Co. uses its best effort to provide accurate files. Postal lists are guaranteed 92% deliverable, email lists are guaranteed 80%-85% deliverable. Our liability shall be restricted solely to the cost of the list since this is the only part of the direct marketing effort in our control.
In no event shall Dunhill International List Co. be liable for postage charges and/or printing and mailing costs. Nor shall Dunhill International List Co. be liable for telephone charges for any inaccuracies in a telemarketing campaign. Email list guarantees are limited to deliverability. Neither shall Dunhill International List Co. be held responsible for punitive or compensatory damages resulting from loss of potential revenue.
Dunhill’s liability for postage refunds is limited to returned mailing pieces (nixies) received in our offices within 30 days of invoice date. Outgoing postage will be refunded at the minimum bulk rate in effect at the time of mailing for all undeliverable mail in EXCESS OF OUR GUARANTEE. Postage refunds do not apply to additional copies of the list supplied at the same time.
Refunds or adjustments based on the quantity of undeliverable mail returned by the USPS are limited to: expired forwarding order, moved-left no forwarding address, deceased, addressee unknown, unclaimed, box closed.